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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is click the Help button, which is present on each page. A context menu will open. It includes comprehensive information about all the operations that you can carry out on that particular page. Each pop-up window appears on the very same page so that you can quickly get back to your work.

Video Tutorials

We have a wide selection of how-to video clips describing how to work with our hosting Control Panel. They're intended for those of you who would like to see how things are being done instead of only reading articles. In this way, anyone can swiftly find their way around our web hosting Control Panel by simply watching our step-by-step instructional videos.

F.A.Q.

If you can't discover the answer you searching for, take a glimpse at our extensive Frequently Asked Questions section, which contains questions asked by actual people and offers practical solutions. We periodically "revamp" our FAQ database with new questions & answers so as to embrace all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can touch base with our great team of client support engineers available 24-7 and eager to help you with any issue. Each support ticket you open will be replied to within 1 hour (the average ticket response time is about twenty minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 259142

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com