Support and Help Channels

  • 1 hour ticket response time
  • A 60 minutes Inquiry Solution Warranty

  • Each ticket you send to the tech assistance Dept will be responded to in up to 60 mins. The regular questions will be replied to asap. Nevertheless, if the help request you have posted requires the aid of an experienced administrator, we’ll address the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Qualified Customer Assist Service

  • Our customer assistance team will be on shift for you day and night to to attend to all help request tickets that you send to us. We offer client support for the software applications that are pre–installed on your hosting server. These include our in–house created Online Control Panel, the chosen OS and also the server management panel (depending on the VPS type).

  • Intuitive help center
  • An Informative Help Zone

  • Each section of the Online Control Panel that is included for free with your VPS includes a built–in article base. You’ll find an array of descriptive how to articles and a range of step–by–step video guides that display all the basic website management responsibilities. You can gain access to them by clicking the Help or Video buttons in the top right corner of each Control Panel section.