1 hour ticket response
We are specialized in delivering a fast and accurate answer to every client support ticket posted by a client. Our skilled support engineers will examine your query and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all support tickets. In fact, our average support ticket response time has proven to be 20 minutes.
A Top–Class Customer Service
Our technicians have significant experience in the cloud web hosting packages world and are accomplished enough to deliver a quick answer to your problem. If, however, the situation at hand is not within the competency of a client support engineer, the tech support ticket will be sent to a developer or sysadmin for additional assistance.
An Easy–to–Navigate Help Center
Incorporated into the Online Control Panel is an easy–to–navigate Help Center section, which offers a variety of sources of information. You can search through a constantly updated knowledge base offering web hosting account management articles and website administration articles, watch our instructional video tutorials or browse the F.A.Q. library.