Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • The Help section integrated into your Online Control Panel features a collection of help articles and commonly asked questions. Aimed toward solving any common problem that you could face, they are compiled by our support team of competent technicians.

  • Top quality support service
  • Video Tutorials

  • We have compiled a collection of educational video tutorials that detailedly display how to take care of a typical issue related to your cloud web hosting packages account. You’ll find the videos in the Help Center.

  • Intuitive help center
  • A 1–Hour Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7 client support service and come with a 60–minute ticket response time guarantee. Our expert support engineers will be online night and day and will sort out any issue that you may possibly face within less than 60 minutes after the customer support ticket submission. In the majority of instances, a reply will be given to you within 20 minutes.