A 60–Minute Support Ticket Response Time Guarantee
All your assistance requests will be dealt with in maximum one hour after the support ticket or e–mail is submitted. If your issue requires additional assistance from a sysadmin, we will direct the support ticket or the email to the person on duty then leave a note to let you know that more time will be needed for discovering the best solution. If you make use of the Admin Services package, all of the server administration tasks included there will be carried out whenever you choose.
An Outstanding Client Care Service
We will be at your disposal 24x7x365 to respond to any inquiries that you may have about our Online Control Panel or any of the applications that we have pre–installed for you on the server. If you also require help handling server management tasks, you can take advantage of our Admin Services package, which includes backup hard disk space, weekly OS updates, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures
An Easy–to–Navigate Help Area
Our Online Control Panel has been pre–installed for each Linux dedicated servers hosting package. Among its characteristics is a rather useful integrated knowledge base that will walk you step by step on all the tasks that you can perform. The majority of how–to articles have video versions that demonstrate all the actions that you can perform in a highly illustrative way. You can find the help articles and the video tutorials in the upper right corner of each section of the hosting Online Control Panel.