You'll find lots of cloud web hosting providers on the market, yet many of them are resellers who have restricted resources, especially when it comes to support. A good way to distinguish them is the option to contact the company over the telephone. The type of support that you'll receive through this particular way of communication varies based on the supplier - some provide you with dedicated phone support, various others offer common and customer support only since some issues are more time-consuming and it is faster and easier to be resolved through a ticket, especially if the situation needs to be escalated. However, it is good to find that you can reach your website hosting supplier since there are various small matters which can be taken care of easily and in a timely manner with a call, not mentioning that you're able to get more information regarding the services before you become a client.
Phone Support in Cloud Web Hosting
Because we have live phone support 14 hours every day, you will be able to contact us and talk with our customer support representatives to get more information about any of the cloud web hosting packages that we provide and ensure that our servers match the system requirements for your sites prior to you buying anything. For your convenience, we now have phone numbers on 3 different continents so you're able to call the one closer to you - in the USA, the United Kingdom or Australia. In case you are already an existing customer, you can phone us about general and billing matters, and even about some tech issues. If the situation is strictly technical or it needs longer time to analyze, you should employ our ticketing system, which will allow both you and our technical support team to monitor the info provided by each side.
Phone Support in Semi-dedicated Hosting
We provide live phone support 14 hrs daily as part of the support services for every single semi-dedicated server package that we offer. Due to the fact that some issues are more complex and time-consuming, you will need to open a support ticket if you come across such an issue, but for all of your general, billing or minor technical issues you can always phone us and we will help you immediately in order to save you the time you will need to spend on opening a support ticket. Even if you do not have an account yet, you are able to find out whether you can host your sites on our advanced cloud platform or you will be able to get any other general info about our semi-dedicated services. We have local numbers in the USA, Great Britain and Australia as well as a global number, therefore you will be able to call the one which is nearer to where you live.