If you’ve got a site, a problem might always surface and it doesn’t necessarily need to be associated with the web hosting service. For example, something can go wrong when you bring an Internet app up to date or some crucial content may be edited or erased by mistake. Whatever the essence of the problem is, you will need to get in touch with the customer support team and request them to retrieve a backup or to help you deal with the problem that you’re confronting. How promptly they’ll do that will predetermine the span of time that your websites will be unreachable. For some sites like community websites or shopping portals, a continuous downtime interval can too often mean lost users and cash. Thus, it is pretty important to use the services of a hosting company that offers not only a very good customer support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Web Hosting
Our cloud web hosting packages come bundled with a one-hour reply time guarantee, so no matter what query or difficulty you might have, we will always be there to lend a helping hand. The fact is, it rarely takes more than 30 minutes to get a problem resolved or a question answered, and this is valid for both sales and technical matters. Our customer support staff members will be at your service 24-7, even on public holidays and weekends, which goes to say that you’ll always get timely help. We understand how costly time can be, so by the time we answer your email or support ticket, we will have examined the matter and, if we haven’t discovered a solution, we’ll provide you with more details on what you need to do on your end – when the case necessitates it. With our support service, you can be sure that there will be somebody to help you right away, irrespective of the hour.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client service team members will be at your disposal all the time and they will answer any support ticket that you send through your web hosting Control Panel within less than one hour. The ticket response time is guaranteed irrespective of whether you have a generic question concerning your semi-dedicated server or you face a certain obstacle and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we will be there to lend you a helping hand, as we are available around the clock to address any general, billing or technical issue. If you contact us about anything that’s within our capacity, we’ll sort it out before we get back to you, which goes to say that you will not have to wait for hours or even days while the problem perseveres. In case there’s something that you have to do on your end, we’ll give you the necessary info – what possible solutions to try, what actions to take, etc.