A live chat is a real-time way of communication between a website hosting company's support team and its customers. It's an efficient method to get some information about the web hosting services or get some issue resolved as you are speaking with a live agent. The benefits of using a real-time chat service rather than calling or opening a support ticket are the lower possibility of errors any time you exchange data such as usernames or domain names, the faster response time because the communication is real-time as well as the fact that you do not have to stay on the chat all the time - you'll be able to do something else entirely while the agent investigates the issue in question. Also, you are able to connect with a live chat room from any computer that's connected to the world wide web, avoiding the telephone costs that you'll need to pay if you're calling to a different country.
Live Chat Support in Cloud Web Hosting
We provide a live chat assistance service for all cloud web hosting packages that we offer and we can help you with almost everything in real time. If you do not have an account with our company yet, we will give you more information about the plans so as to help you to pick the most suitable package. In case you are a current customer, we can help you with any billing or general issue and even with a number of common technical matters, for example an e-mail address installation in a desktop e-mail client. If you can't give us a call for some reason or you're in a country where we do not have a local telephone number, the live chat is the best way to get in touch with us. Of course, some problems require longer time to analyze and test, therefore you will have to open a support ticket to our technicians, however, we are able to save you time and assist you with numerous issues on the chat.
Live Chat Support in Semi-dedicated Hosting
We supply live chat support as part of our services, so if you have any questions for our semi-dedicated hosting, you'll be able to get in touch with our customer care team whenever you need regardless of whether you've already acquired an account or not. Generally, the chat service is for pre-sales, billing and basic questions and problems, but we will help you with a lot of tech questions as well. We will help you pick the proper plan for your websites in case you don't have an account yet, we can answer any billing questions or concerns you have or we can help you with installing your new e-mail address on your computer or smart phone - all the aforementioned will be done promptly because our live chat service is accessible all the time, each and every day. Any time you need help, you can speak to an agent and save time and effort.