A ticketing system is the most widely used means of correspondence that web hosting companies offer to their clients. It’s usually part of the billing account and is the quickest way to resolve an issue that takes a certain amount of time to investigate or that needs to be forwarded to a server administrator. In this way, all replies supplied by either side will be kept in one and the same place in case somebody else needs to work on the problem in question and the information already exchanged in the ticket will be accessible to all parties. The disadvantage of using a ticketing system with most web hosting platforms is that it’s not included in the hosting Control Panel, which goes to say that you’ll need to sign in and out of no less than 2 accounts to execute a specific procedure or to touch base with the hosting company’s client service staff. In case you wish to manage a handful of domain names and each one is hosted in a separate account, you will have to use even more accounts simultaneously. In addition, it can take a substantial amount of time for the hosting provider to process your ticket requests.
Integrated Ticketing System in Cloud Web Hosting
In stark contrast to what you may find with plenty of other hosting providers, the support ticket system that we are using with our cloud web hosting packages
is an essential part of the Hepsia hosting Control Panel, which is included with all web hosting accounts. You won’t have to memorize several login names and passwords, since you’ll be able to manage your tickets and the web hosting account itself from one single location. So, if you have an enquiry or experience a complication, you can get in touch with our customer support staff representatives momentarily. Our ticketing system comes with a smart search mechanism. This suggests that even if you’ve submitted a huge number of tickets through the years, you’ll be able to find the one that you need without hassle. Also, you can check knowledge base hints on tackling common issues.
Integrated Ticketing System in Semi-dedicated Hosting
The ticketing system that we are using is built into the Hepsia Control Panel, which we’ve created for our semi-dedicated hosting
, which means that you won’t require an additional support platform to contact our help desk staff – you can do it on the spot as soon as you come across a predicament. Sending a new ticket requires several clicks of the mouse and finding an older one is just as simple. Using our smart search filter, you can swiftly find any ticket that you’ve already opened. You can post a ticket at any particular time since our client care staff representatives are working 24 hours a day, 7 days a week and reply in less than one hour, even though it seldom takes this much to get help. With Hepsia, you will have everything in one single location and you can forget about having to sign in and out of two or more platforms to resolve a simple problem.