The availability of the customer and technical support that a cloud web hosting company provides can tell you a lot for the services that they provide too. When you can use only e-mail messages and tickets, you have most probably come across a reseller and not the actual hosting supplier. When this is the case, you will have to wait for several days in order to have an issue resolved since the reseller may not be checking their communication regularly or they may need to get in touch with the true web hosting company for extra help. If the supplier offers various options for communication with short response time available at any time, they're most likely the top provider, not a reseller. Therefore you will reap the benefits of well-timed assistance and high quality support as they'll have instant access to the servers where your account is. Regardless of the trouble - technical or sales, it is always much better to have the option to contact your web hosting company directly by using your favourite method of communication.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of receiving assistance without delay, that's why our cloud web hosting services include 24/7 tech support and various options for communication. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and speak with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up buying a service which you can't use. In case you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more investigation. Unlike the majority of suppliers that you can find today, we reply to all the tickets within 1 hour, so you won't need to wait for a whole day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
Whatever the semi-dedicated server that you select, you will be able to reap the benefits of our 24/7 tech support services even on public holidays. All your sites will be available constantly and so will we. With plenty of communication options, you'll be able to pick the easiest approach to get in touch with us and learn more about our services in case you don't have an account yet, or ask for assistance in case you are already among our customers. You can call us, have a chat with a live representative, send an e-mail or open a ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options come with a one-hour response time warranty, even though it rarely takes more than 20 min to receive assistance regardless of the complexity of the issue. Using our customer and technical support services, we will be available for you whenever you need us, not a few days afterwards.
24/7 Customer Support in VPS Hosting
If you buy a virtual private server from us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general issues, we now have a couple of local phone numbers in the U.S.A., Great Britain and Australia plus a live chat service. When you are an existing customer and you want help with some technical issue that requires more time to investigate or resolve, you are able to open a support ticket from your billing account or you'll be able to send an email and we will handle the problem and send you a reply within the hour. The answer time is guaranteed 24/7, including holidays and weekends, but for the majority of problems it takes no more than half an hour to receive support. Our support service covers your VPS and all of the pre-installed software it includes, so in case you need help with third-party apps, you will be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Web Hosting
If you purchase a dedicated server through our company, you're able to contact us at any time using various channels and the maximum time that you will have to wait for a response is up to 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is present 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything related to the applications which are pre-installed on the server. To contact us about a technical matter, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of basic questions or you would like to find out about our hosting services before you order, you may also use our live chat or you could call one of the local telephone numbers that we have in several countries around the world. If you'd like to receive help with third-party software that you are unable to deploy or operate properly, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.