Many individuals who start using their very first web hosting account, or switch companies, often have inquiries in regard to how particular operations are completed or bump into obstacles when setting up various things like emails, site settings, and so on. That is the reason why, many companies have compiled documentation with popular questions and issues so as to help their customers obtain info swiftly and easily. As a result, the customer care staff can focus on actual problems that particular customers may be experiencing, as the solution for the minor things will already be available on the Internet and clients will be able to handle them without contacting the help desk support staff. Having in-depth documentation is exceptionally important, particularly for new clients without any practical experience, as the web hosting service entails an enormous number of functions and lots of individuals can become baffled about what action to take. A good information repository can both help you execute the tasks that you wish and find out how the web hosting service works as a whole.
Extensive Online Documentation in Cloud Web Hosting
If you have purchased your first cloud web hosting plan from our company or have moved your website over to us, you will become used to our platform and our custom Hepsia hosting Control Panel in no time as we have compiled an elaborate online knowledge base where you can find all the information that you will ever need – both general info about the web hosting service as a whole and more specific info about the different features that you can make use of and the issues that you could confront. The articles themselves are located in two places. The whole article archive can be accessed through the Help section of the Control Panel. You can access relevant articles about the different functions in every section of the Control Panel too. You can get to know how to accomplish more or less everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles include thorough guides, so you won’t ever become puzzled because of an ambiguous text. Needless to say, in case you bump into a more specific obstacle and you are unable to find anything about it in our knowledge base, you can get in touch with our client service staff members 24/7.
Extensive Online Documentation in Semi-dedicated Hosting
The Help section of the Hepsia Control Panel, which comes with our semi-dedicated hosting, will allow you to access the detailed online help documentation that we have prepared for you. The articles offer general information on our web hosting services, informational guides about the different functions that you can access, together with troubleshooting instructions that can help you rectify common issues that you might run into. The topics that we have covered include basically everything, from uncomplicated things such as how to host a new domain name in the account, to more intricate ones such as which SSH commands are permitted on the semi-dedicated servers. Relevant articles about the features of a specific Control Panel section will always be available on the right-hand side of the page that you are on, whilst the whole article archive is accessible through the all-encompassing Help section.